FAQ

Please email us at info@atelierxterieur.com or send us a DM as soon as possible and we'll do what we can to accommodate your request. Every piece goes into production as soon as you order, so the sooner we hear from you, the better.

Check your spam or promotions folder first. If it isn't there, email info@atelierxterieur.com with the name and email address you ordered with and we'll resend it.

All major cards, Shop Pay (including paying in instalments), PayPal, Apple Pay and Google Pay.

Sign up to our emails for 10% off your first order. One code per order; codes can't be combined with other offers.

Pre-season: any 3 tees for $150 (15% off any 3 tees outside the US) until 31 October. Matching sets: add sweatpants to any hoodie, crewneck or quarter zip and save 20% on the sweatpants. Both apply automatically in your bag.

Every piece is made to order and dispatched within 1–3 working days. Tracked delivery then takes 3–6 working days to the UK and Europe, 5–10 to the US and Canada, and 7–12 to the rest of the world.

Free on 2 or more pieces. Otherwise the cost is shown at checkout.

Yes, where it's available. Enter your address at checkout to see whether express delivery is offered for your location.

No. Duties are included in our prices, wherever you are.

In our partner studios in Europe and Asia. Your order is made at whichever is closest to you, to cut delivery times and emissions.

If it has been more than 14 days since you placed your order and you still can't see it moving towards your address, please email info@atelierxterieur.com with your order number and we'll be happy to help.

Most of our pieces are a boxy fit: take your usual size, or one down for a closer fit. Our women's tees are a straight fit: take your usual size. Each product page has the fit, a size chart and our fit quiz.

Take our fit quiz (Find your size, on every product page) and it will recommend the best size for you. Try it a few times with different preferences, say a slightly looser or a slightly closer fit, to see how the recommendation changes and make the most informed choice. We've tested it on over 10,000 simulated body types and found it gives an accurate recommendation for the vast majority of customers, so we stand behind it. We hope it helps.

As every piece is made to order for you, all sales are final and we don't offer returns or exchanges for change of mind or size. Please use the size chart and fit quiz, or ask us, before you order.

Email info@atelierxterieur.com within 7 days of delivery with your order number and photos, and we'll put it right with a replacement or store credit.

Wash cold, inside out, with similar colours. Don't tumble dry or bleach. Iron inside out, never directly on the print.

Every piece is 100% cotton, made from premium materials in verified partner factories that we know personally.

Not yet. Keep an eye on our emails and Instagram for news of where you might find us soon.

We work with a small number of partners. Email info@atelierxterieur.com with a little about your shop.

Making each piece only once it's ordered means nothing is overproduced and nothing is thrown away. It takes a few days longer than pulling a piece off a shelf, and it's the opposite of fast fashion.

Yes, every order. More in our climate commitment.

Yes. Our digital gift card arrives by email and can be used across the store. See the Gifts collection for ideas.

Email info@atelierxterieur.com. We reply within 48 hours on weekdays.